Support
Frequently asked questions
Tracking, quotes, business accounts, coverage and cash on delivery — the questions we're asked most, answered in one place.
Enter your tracking number (AWB) on the Track page — or several numbers separated by commas. Every shipment carries real-time tracking with notifications at each stage, and Proof of Delivery appears the moment it's delivered. If a number isn't found, call 1840400 and we'll trace it for you.
Courier delivery for documents and parcels worldwide, last-mile delivery across Kuwait, and freight forwarding by land, ocean and air. Around those sit supply chain services (3PL, 4PL and 5PL), customs clearance and e-commerce shipping — one partner for every shipment.
Use the instant quote tool — four quick steps covering service, route, shipment and contact. The estimate is indicative: a PNM Express specialist confirms the exact rate, transit time and any applicable surcharges before anything ships. You can also call 1840400.
Yes. A business account puts courier, last-mile, freight, customs and warehousing under a single account and a single invoice, with cash on delivery collected across Kuwait and settled back to your business. Opening one takes three steps online, then a specialist calls you back to switch it on.
Both. Domestic services cover all of Kuwait's governorates, while international courier and freight move by land, ocean and air through a worldwide network of shipping and transportation partners — importing or exporting, from origin to destination.
Last Mile Delivery runs same-day and next-day across all of Kuwait's governorates, alongside inter-branch delivery and bulk distribution. The timing that applies to your shipment is confirmed by a PNM Express specialist together with the rate before anything ships.
Yes — COD is collected on last-mile deliveries across Kuwait and settled back to your business, and International Cash on Delivery is part of the courier offering.
PNM Express is the express and integrated transportation arm of PACK 'N' MOVE Holding — launched in 2020, built on a logistics story that began in Kuwait in 2003. The Holding, established 2007, groups 8 companies across Kuwait, Egypt and the UK, has served 350,000+ clients, and has been an IATA and WCA member since 2013.